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Refund Policy

Refund Policy


MCF CTC offers a Refund Policy which is Fair and Equitable

Upon enrolling in a course with any educational institution a student is entering a legal agreement under common law, in which they agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by the institution in the delivery of the course.

Please note, changes in your circumstances are not the responsibility MCF and neither can MCF be held liable for changes in your circumstances.

In a situation where a student wishes to cancel or change their enrolment, and as a measure of goodwill, MCF will allow the following options. A student may only take up one of these options once.

Please read the following options and apply in writing to the Director of ONLINE Training PROGRAM

Within 6 MONTHS

  • For a period of 180 days from enrolment, a full refund will be given on the total amount of tuition fees paid at the time of cancellation. The student must notify the Academy’s administration department in writing and the letter be received within the 180 day period, either by fax, email, mail or delivered in person.
  • If you apply for a refund after 180 days our refund policy does not apply. However, you will have the option to change your course to another without incuring additional charges.
  • The onus is on the student to ensure and confirm that written notification of withdrawal is lodged. The academy will not be responsible for messages going astray.
  • Note: If course notes have already been sent to the student; they must be returned before the refund is paid.

    Within 30 days:

    For a period of 30 days following receipt of the material; a student may apply for special consideration; to swap their course for another course.

  • The application for special consideration must be made in writing (not by telephone), and be accompanied by a letter explaining why the student wants to change the enrolment
  • These options only apply if the student has not yet submitted any assignments.
  • An administration fee of 900/- will apply in these circumstances.
  • The school will provide credit for monies paid for the original enrolment, against the new enrolment (ie. new course or person), but will not give any monetary refund or credit against other purchases.
  • Following written notification by the school of acceptance, the old course notes must be returned to the MCFCTC within 1 week for it to be valid.
  • For a period up to 2 months following receipt of the material, a student may apply to transfer their enrolment to a friend, relative or colleague who they have found, and who agrees to take over the enrolment.
  • An application for special consideration must be made in writing (not by telephone), and be accompanied by a letter of explanation.
  • This application only applies if the student has not yet submitted any assignments. An administration fee of 500/- (plus postage and handling costs ) will apply in these circumstances.
  • Other times:

    At any time during enrolment the student may apply to defer their studies for a 3 or 5 month period. Such an application must be supported in writing by documentation that explains why they cannot continue their studies for a period of time (eg. a letter of explanation). Recommencement fees may apply, please contact the school for more details.


    Every attempt is made to ensure all information from the academy is accurate and that the student has attained the competencies taught in a course, at the point of their assessment. Beyond this point, the graduate is responsible to maintain their acquired competencies, and apply acquired knowledge and skills in a way which is appropriate to the unique characteristics of each application. This will release the school

    from any liability, action and claims of whatsoever nature in connection with, or arising from any such information, instruction or advice, given by any student or ex-student, whether directions given during the course are followed or not.

    Courses, course notes and materials are not to be sold, loaned, copied, or used in any way outside of the pursuit of studying the course by the person who is enrolled in the course, unless permission is sought and granted in writing by the principal.

    Refund/Return policy

    Thank you for buying a course with us . We want to make sure that our customers have an exceptional learning experience online. As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a course on the isccmcourses.org you agree to our Privacy Policy, Terms of Use and the conditions covered below.

    Cancellation & Refunds: Online Training

    We understand that you can change your mind. We know that some of our courses might not be 100% relevant to you in your current need. That is why we give you the freedom to ask for a partial refund of your course fee within 72 hours of course activation. If the cancellation requested by the customer within 24 hours of subscribing, 90% of course fee paid will be refunded. If the cancellation is done after 24 hours but before completion of 72 hours, 50% of the course fee will be deducted and balance will be refunded to your account. If the cancellation is done by the customer after 72 hours of course activation no refund will be made. Note: If more than 3 Modules have been accessed, cancellation is not possible, and no refund will be provided.

    Refunds: Duplicate payment

    Refund of the duplicate payment made by the customer will be processed via same source (original method of payment) within 21 TO 30 working days after intimation by the customer.

    Note: All refunds will be processed within 30 days of approval and validation of refund request.